Laminate Flooring Dubai | Warranty Policy

This warranty has been offered to customers in order to protect them from eligible defects in manufacturing and installation which may compromise the look, performance, or durability of the laminate floor during the warranty period. The warranty will cover the following;

• Defects in manufacturing of the supplied laminate flooring material.
• Defects in installation carried out by our installation crew.
• Alignment and fitting defects of the flooring planks.
• Defects in finishing of the floor from installation workmanship.
• Performance defects arising from faulty installation procedures.

For the warranty to remain valid, clients should observe proper care and maintenance after installation. The customer should ensure that proper cleaning procedures are observed and that the flooring is regularly maintained using normal residential/commercial usage.

The warranty will only be applicable when the flooring is being used for the purpose it was designed for and is being well maintained.

The warranty will not cover:

• Damage as a result of flooding and water damage.
• Scratches, dents, burns, cracks, or impact damage.
• Damage due to any form of misuse, abuse, or negligence.
• Damage as a result of use of heavy furniture without protective pads.
• Any alterations and/or repair works made by third parties.
• Problems arising from poor subfloor condition.
• Damage due to any form of accident or construction works.

If there are any defects with your flooring that are under warranty, kindly get in contact with us with your order details, pictures, and information about the problem. Following the evaluation of your claim, we will have our experts conduct an on-site inspection to establish the cause of the problem.

If your claims are validated, the measures will be undertaken with repairs or replacement of the affected components.